Reliable customer service & support

With WINTERSTEIGER, completing your purchase is just the beginning of a long-term partnership. We support your company and are at your side at all times with our ski service support and many other services. Want to quickly and easily find all the contact and customer service options? Just a few clicks will take you straight to the right form to send your inquiry to our team.

Guaranteed comprehensive support

By purchasing WINTERSTEIGER products, you are investing in an ultra-modern service center, intelligent software, and a strong partnership. Customer support is a top priority for us – and it doesn't stop once you've made your purchase. We will continue to work with you to help you achieve success.
Whether you have specific questions about our models or want to organize training for the employees in your business, you can get the support you need from WINTERSTEIGER. When it comes to financing, we will not push you towards a particular option. You can choose between leasing, rental, or the lucrative pay-per-use models!

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After-sales services

Machine setup and commissioning

Expertise during the assembling and disassembling of machines, expert partner network, and introduction to the machine

Training & support

Detailed support (training), sharing of expertise, can also be held at your premises on your own machine

Start-ups

Cost-effective service stop-bys prior to the start of the season or according to your needs

Repairs and troubleshooting on site

Our team is also available on weekends during the winter season

Retrofits and modifications on used machines

Dismantling service and processing of returns for workshop material

Free telephone support

Consulting service for technical issues, rapid assistance should faults occur, modern diagnostics methods using remote connection for the latest generation of machines, and telephone assistance on weekends during the winter season

Fast and reliable spare parts supply

We aim for a 10-year spare parts guarantee (from the construction year) for our machines and are happy to provide you with emergency packs to ensure operational safety

Online shop for consumables

24-hour ordering! If you need assistance, our team will be happy to help.

Preventive maintenance – professional inspections

System inspection (annual)

Defined maintenance flat rates and wear part kits – you know what you're paying for!
Entitlement to a 3-year warranty
Access to an assistance support number (outside office hours as well during the winter season). The support number changes each year so technicians apply stickers with the number to machines
Exclusive maintenance offers for carrying out early maintenance

Review of standards for binding setting devices

Municipal inspection

for older type machines
Review of standards for binding setting devices

Coming soon

Exclusive benefits with myWINTERSTEIGER

Want to become a WINTERSTEIGER customer and secure long-term advantages? We can make that happen! Use the myWINTERSTEIGER intranet and enjoy even more inclusive services! From selected training offers for your staff to specific maintenance options – multiple benefits await you.

Comprehensive maintenance by professionals

Has your WINTERSTEIGER machine been a reliable companion but is now in need of a bit of maintenance? We will take care of it and ensure that everything continues to run smoothly. Preventive maintenance at regular intervals is guaranteed through the maintenance contract.

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Rely on sound advice

Does your business need some fresh ideas and high-performing product solutions for your winter sports rental, depot, and sales business? Let's chat! The customer advisors from WINTERSTEIGER will focus on your goals help you to move your business forwards with service machines, software, and highly effective rental & depot systems.