Best Practices for Sports Retail & Rental in the COVID-ERA
To move forward in the age of Covid-19, rental environments are forced to change drastically. With some planning, reorganization, and consideration, our rental partners can lead the charge into this new world. The new world of rental will shift to be more customer-centric and technology based than ever before.
Drawing from the realm of boutique rental/demo, the process will need to be scaled accordingly, but the focus shifts to using technology for the best customer experience while minimizing the number of staff who interact with each customer/family/group. This new experience will change things markedly - efficiency will require operations gather more consumer data to help with contact tracing and to speed the rental process; every movement onsite will need to be planned and monitored; and staff roles will likely be adjusted.
In the end, the opportunity exists to deliver a high level of customer service with a focus on health, safety, and the bottom line. Today, the ability to pivot and meet the demands of savvy, health-concious consumers by establishing a safe-as-possible environment is the ultimate competitive advantage.
With the attached PDF we offer you a plan to evolve your business while keeping staff, customers, and you safe & healthy.